8ta / Telkom Mobile
Incorrect billing

On 1 February 2013 8ta (Telkom) debited my account with R 857.41. Since my contracted ended with them, and my last debit as confirmed with them was 1 January 2013, I found this strange.

I contacted their customer care just after 09h00 to get the details on the debit. Phumzile explained that I was incorrectly billed for contract termination and that a refund should happen in about 14 days. I told her that this was unacceptable to wait for 14 days as this was taken out of my grocery budget. She said that her manager, Tshepo, is currently on another call, but she will ask him to contact me.

After waiting for about 3 hours for Tshepo to call me, I phoned again to find out that Tshepo is now on lunch. I left another message for him to contact me as soon as he gets back from lunch at 13h00. 13h15 still no call from Tshepo so I phone again. This time Tshepo is on another phone call again, I leave a message and Tshepo phones back just to tell me there is nothing he can do. He will escalate the matter and come back to me before close of business. No call was received.

Bottom line: 8ta my grocery money and expect me to wait 2 weeks for a refund. Unacceptable!

Company: 8ta / Telkom Mobile
Country: South Africa
City: Head Office (Billing dept)

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