Mtn
Beware of taking a contract from MTN!!!

I have taken out two contacts from MTN Overport CIty (The Atrium). The staff & manager VISHNU are very helpful when a contract upgrade is requested but when things go wrong you get the cold shoulder.

A contract was taken for a Sony Xperia V & Sony Xperia Z. The Sony Xperia Z was found to be a troublesome phone & was sent back to MTN on 18th of November 2013, up until today the handset has not been replaced!

I was referred to deal Directly with the operations manager RESHMA [Email Removed] & was very hopeful in thinking my problem will be resolved by hire management.

I was then inform that MTN does not have stock of the SONY Xepria Z, then can not order from supplier & have no idea when the will have stock!!

(This gives me the impression that MTN does not support the product they sell & that all clients that purchase a Sony Xperia Z have guarantees that are not supported by MTN for replacements)

MTN is only willing to offer me an inferior model or I pay a cash diference for an equivalent model yet I am the one being inconvenience by the Network provider.

THIS IS RIDICULOUS CUSTOMER SERVICE FROM SUCH A BIG BRAND IN SA & TO SEE 37 COMPLIANTS IS NOT SHOCKING!!!

Company: Mtn
Country: South Africa
City: Durban

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