Vodacom
Number Deleted

Good day,
I have tried to contact Vodacom via the email address; but received no response. I have called their 111 number on Tuesday morning and received feedback that the catastrophic disaster of losing my pre-paid number could be averted. Came back from holiday earlier to get this sorted and ALAS they have deleted my number. Speaking to the Customer Service consultant this morning; I got no support, just standard responses and no a "what do you want me to do" attitude.

Curtis said I have until Saturday midnight and today Robin says my number is deleted. Totally unacceptable. Just like the inactivity rule which Vodacom has in place.

I purchased the SIM which is linked to the number, but still I have to purchase airtime from Vodacom to ensure I keep it, and to top it all off; I was not told this at all. I spoke to 2 Vodashop persons, I spoke to Customer Care as well, but clearly Vodacome has protocols and procedures which their representatives do not know.

I have numerous other contracts with Vodacom, but shouldn't there be a better approach to their Pre-Paid customers.

Company: Vodacom
Country: South Africa
City: Customer Service

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