Virgin Mobile South Africa
Billing me for the passed

I had a contract with Virgin mobile in 2009 - by 2011 (after the 24 months) I called them to cancel it... Today i find out that they have still been debiting my account... yes for the passed 2 years they have been taking my cash... some months shows there's double debits... when asking them why... they responded with you never inform us... I asked them to look at their previous records... agent mentioned to me that they upgraded their systems and can not see previous records... after an hour of transfers and re-explaining my situation on the line the last person mentioned that they will not debit my account any longer... i then asked about about the previous months... years, i asked him to look up when was the sim been used ... (I know for a fact i have not used that sim card for over 3 years) he told me... nobody told me not to use the sim card...

he also mentioned going forward I will need to escalate this matter myself this is not services telling me about a process, yet the process does not in any way assist the client (ex client and this now will be for any virgin products and services going forward)!

really poor service delivery

Company: Virgin Mobile South Africa
Country: South Africa

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