Vodacom
Vodafone Smart Tab is a BUST!

Vodacom Strategy is To Make Every Customer Smile. I'm not smiling & I don't have much trust left in Vodacom. I got my Vodafone 10"Smart Tab in Nov 2012. Since then it has been returned 5 times.3 times it was sent to Jhb. The tablet freezes & won't start up again. A technician at Canal Walk showed me an internal bulletin confirming a flaw in the design of the tablet. There is no manual override to force the unit to restart. Technician needs to open up the unit to restart it. As a customer though, I cannot do that! The tablet was manually restarted in store twice.3 times it was sent to Jhb. The 1st time -the motherboard needed replacing.2nd time-it needed a software upgrade.3rd time-charging cable was faulty. Seriously, this unit spends more time with Vodacom than it does with me. I told the Canal Walk escaltions Manager I don't want the faulty unit back. Again I get a call saying unit can be collected. I told them I don't want the faulty unit back. I was told she had done all she can! I got hold of the Jhb persons number -Granny. She said they could not replicate the issue. OBVIOUSLY! The problem statement she had is wrong! Why shud Vodacom customers bear the brunt becos of a design flaw in product

Company: Vodacom
Country: South Africa
City: Canal Walk

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