Vodacom
Billing disaster when upgrading and no-one to help

I upgraded my one contract, which was a business Talk, to a 2gb Data contract for R399.00 which included a tablet. On 8th November my new device was delivered with a NEW Sim. I used the internet for maybe 4 hours and consumed maximum 600mb of data over the next few days. After logging into MyVodacom to look at upgrade options on my other contract I discovered my bill for the upgraded contract was R1400.00!! After numerous frantic calls into the call centre someone was eventually able to explain that the new contract only kicks in month end!! WHY WAS THIS NOT STRESSED TO ME DURING THE UPGRADE PROCESS?! I would never have used the internet otherwise. No-one at CustomerCare is able to assist and advise that my only recourse is to arrange a payment plan. I have a reference number for numerous escalations but have not been contacted within the time frame promised. How does 600mb justify a R1400.00 bill??! If I upgraded on the 8th surely the contract should take effect then or at the very least it shouldve been made VERY clear it would only be at month end. I am getting no help from the call centre and am seriously considering cancelling everything with Vodacom. One very unhappy consumer!

Company: Vodacom
Country: South Africa
City: Vodacom

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