Mtn
Billing wrong

The complaint is in relation to cell number 071 8798776. This number was upgraded in August 2013, to a R299, (MTN 200 contract), with a Samsung S3 handset. Ever since the upgrade I have witnessed huge discrepencies in the way I have been billed. I have on numberous occasions called the MTN call centre for help and on most occasions I am left even more confused. The Queried the bill for October 2013 (Invoice date, 11/10/2013) which had an amount for Switched data calls for the amount of R237.37, I was told that this was billed after all available airtime and internet bundles were depleted. However I explained that at the time the balance showed that there was available airtime and data bundle. Then again I queried the next months bill for November 2013, which to my surprise stood at R1122.38 of Packet Switched Data, I got the same explanation again from MTN. So here is the test I did on the account for the current allocation: The new air time (R200) and data bundle (200MB) was allocated to this account on 12 November 2103. As at 14 November 2013, @09h24 there is avail aitime and data bundle but my bill is already R357, 58 how is this possible if i have airtime and data bundle.

Company: Mtn
Country: South Africa
City: Mtn

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