Vodacom
Abusive Letter Demanding Money for a Vodacom Erro

On 06-Sep-13 Vodacom sent me a very unpleasant letter stating that I owed them R 1, 419.08 on account N1745295-0. In the letter they threatened to: possibly proceed with further legal action against me; hold me liable for Debt Collection Agency fees; list my name on the Credit Bureau and more of the same. I phoned Vodacom that same day and spoke to Lana at 08h50 on 06-Sep-13. She investigated and established that it was a Vodacom's error stretching back something like 10 years. Lana said that she would send through instructions to the relevant department and that within a month I would receive a letter stating that everything had been resolved. She said she couldn't issue a reference number but that I had to make a note of the date and time of my call. On 28-Oct-13 I received yet another abusive letter from Vodacom restating the payment request and listing the consequences of non-payment. I wrote back to them on 29-Oct-13 via the e-mail they used [Email Removed] but have heard nothing at the time of writing (05-Nov-13). My reasons for leaving Vodacom over two plus years ago was, in part, their appalling administration and client service, - clearly nothing has changed.

Company: Vodacom
Country: South Africa
City: Cape Town

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