Telkom
Handed over without my knowledge

My Telkom prepaid line hasn't been working since 2011, last year some lady was doing door to door Telkom "phone checks" she said, she pressed & pressed, and the line couldn't work according to my knowledge, and said she will log a call, and have Telkom technicians come & assist, which has NEVER happened to this day.

Now, today I get a call from a lawyer about being handed over by Telkom and that I owe R1100.00, how on earth can a prepaid line owe that amount?? and to top it all off, the residential address that Telkom has isn't even mine. After countless calls to Telkom, I found out that my line changed from prepaid to weekender plan of something like that, and I know nothing about that.

There is NO LANDLINE at my house anymore, I have never received a call from Telkom's collections or accounts department, only now I hear from their lawyers that I have been handed over. I called their customer care line, and I'm exhausted from being transferred back & forth with no assistance from their rude employees, except for Sanet who gave me the information that I now know.
I will not be paying for a phone that hasn't been working & 1 that I haven't used.

This is ridiculous!!

Company: Telkom
Country: South Africa
City: Johannesburg

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