Mweb
SALES FEEDBACK & TECHNICAL SUPPORT IS USELESS

I was sold on a "great" offer for an ADSL line by Sevallyn Meter. There was not follow up to tell me if or when my line would be ready and I had to keep phoning to check myself. The router was delivered to my house.
When I eventually decided to try and activate the account I was dealt with by technical staff who kept telling me to reset the router and that someone from specialised tech services would call back the next day -The next day has never arrived! Now on the 5th day of trying to connect and get the advertised download speed and the technician I spoke to tells me that I must take my new router back to mweb to get checked. He hardly listened to me and after telling him that I work the whole day and am not at home (at 11am when he said someone would call me) he then proceeded very rudely to tell me that someone would call me at 11 am to assist me. The router I am told keeps resetting and can not store the password. He makes it sound like I am an who doesn't know what I am doing - whats the reason in having technical support? If i wasn't struggling, I wouldn't have called in

Company: Mweb
Country: South Africa
City: Johannesburg

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