Cell C
Utterly appalled in the poor service Cell C

I have done an upgrade on my contract (0849056232) received my headset 21/10/2013. When arriving at home the evening I saw the phone is not reading my sim card. I called the call centre 22/10/2013 advised of the problem. I then took the headset in on the 23/10/2013 to the nearest store the phone was "assessed" only to find the phone is faulty. I was then sent to Cell C in Tygervalley as they would be able to swop out the headset. Tygervalley informed that I need to call Cell C direct they need to collect my phone and they will provide me with a new headset if it cannot be repaired. The store could not assist me cause I done the upgrade telephonically. This is a service which is made available by cell C 4 their Clients conveniences. Why am I being penalised 4 a service which is made available to me? Surely if I am in a Cell C store I should be assisted right there and then. Or is this all about the commission that is being made and not servicing the client? now I have to make arrangements 4 "Cell C direct" to collect the phone and repair the phone. It 7 days of receiving this BROKEN HEADSET! Tygervalley has the nerve to accuse me of breaking the headset.

Company: Cell C
Country: South Africa
City: Tygervalley

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