HTC
You decide!
- 10-15-2013
- 15
Dear Sir/Madam
I have logged in my HTC one for repairs at Cresta Vodacare on the 10/09/2013.
On the day of handing it in I was assured by the service provider that it will take maximum 7-14 working days.
On the 20th (10days later) they then updated me after I phoned in, that they were waiting for insurance to approve, which apparently was done on the 20th.
Today is 15 of October, I have not received a single call from Vodacom/vodacare regarding my phone or the work being done on it.
I continue to pay close to 500 rand a month for a phone I don not have.
I finally took matters into my own hands and phone the third party - HTC in this case, they said the phone (which had a cracked glass-not even a cracked LCD) cannot be repaired and needs to be replaced.
Does it take this long routinely to exchange phones?
the job number is 9187547. the phone HTCone.
Dr Raj Gheevarghese.
Company: HTC
Country: South Africa
City: Johannesburg