Mtn
MTN failing to explain R14k debit

On the 20th August there was an unauthorised debit order of R14 027 from my account. It is now 6 weeks since the incident and although they claim to have concluded their investigation; I am struggling to receive a report from them. I have spent the last week calling and requesting a letter explaining the results of their investigation and what led to the error. I don't think it's acceptable to erroneously debit that much money from a customers account and fail to issue a simple letter of apology and explanation in writing. Each time I call, i have to hold for minutes only to get passed on from department to department, with an silly excuse and promises that are never fulfilled. I'm now seeking legal advice about I can take this further because clearly MTN is not prepared to tell me what happened in my account.

Company: Mtn
Country: South Africa
City: CALL CENTRE

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