Cell C
Cell C call centre staff simply don'y listen

I like Cell C. Or would very much like to go back to to liking Cell C.

Last week I phoned the 084 140 to get some help in changing my data plan on my phone. As I explained to numerous call centre staff, about three months after taking out my initial contract, I took out a month-to-month 1GB data bundle which I was now looking to end so that I could take up a 24 month giga20 package.

Firstly I was told that my current data plan was a 24 month contract, which is something I expressly confirmed as month-to-month when I signed up. And that basically there was nothing that could be done. This after having had to explain myself 8-9 times to 8-9 different people. Some of whom transferred me before even establishing what it was that I needed to do. I mentioned upgrade once and ended up on the line to the upgrade people who kept on telling me I needed to wait another 12 months for an upgrade... come on!

Then yesterday I get a message telling me that you guys cannot migrate a voice contract to a data contract. I mean,?!!! That was not what I asked. At all.

YOUR STAFF NEED TO START LISTENING TO CUSTOMER REQUESTS PROPERLY.

Someone who understands English please help me.

Company: Cell C
Country: South Africa
City: Call Centre

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