Vodacom
Persistent

On 28 October 2012, two numbers were added to my Vodacom account via Makro Germiston and my 3G contract was also upgraded to a cellphone contract via Incredible Connection Nicolway. This was done by a person using a forged ID with a fake photograph and incorrect surname. Also, no proof of residence was given by this person.

When I discovered this, I immediately reported it to Vodacom and was told to do an affidavit to the police and to report the matter to the credit bureau. I did so and was only refunded the R7506 four months later.

I have now discovered that a further R2203 has been taken from my account. I find this totally unacceptable as my account has been flagged with all of the credit bureaux. Where is Vodacom's compliance with FICA and the Consumer Protection Act in this matter?

As a result of all of this, I no longer wish to have anything to do with Vodacom. I demand the immediate refund of my money and the closure of all of my accounts. Should a senior employee from Vodacom fail to respond to my request, I will be forced to take legal action.

Company: Vodacom
Country: South Africa
City: Germiston

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