Virgin Mobile South Africa
Virgin Mobile Blackberry Customer Service

2 to 3mnths ago when Virgin changed their BIS pre-paid reloads from the *121*30 / 14 /7# to the current *110# system. I noticed I'd not rcvd an SMS notifying of my 30 BIS expiration, so tried to reload & realised it was not working so called in. I was advised to use the *110# to reload my BIS so I did... again... & again & it kept saying 'invalid selection'. SO, I called to ask for help, I was told my phone was still active on the BB network so it's not a problem. I didn't get this but left it & true enough it was working fine but the service was not as good as previous: a lot of connection issues. So I clld agn... 3x & got the same response ea time. 2 days ago I realised the reason: it was chewing through my airtime & when I had no money = no BB services. I loaded R50 & monitored this for a few hours. I then called the call centre AGAIN not being able to load a BIS package & the chap did it for me from there taking R39 for a 14 day subscription to carry me to month end HOWEVER it STILL chewed through my airtime & then no BB services!! Now after calling 2x & being pushed arnd (3rd call @ 41mins&counting) they say my cap's exceeded?! on Edge?! in 3hrs! REALLY! I think not! HOW?

Company: Virgin Mobile South Africa
Country: South Africa
City: Blackberry services Main

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