Vodacom
Vodacom might as well not have a call centre

I've been a Vodacom customer since 2007. During June 2013 I was advised by Vodacom to upgrade my package. The Vodacom employee explained that it would be exactly the same price as what I use to pay. I asked the caller 3 times whether the cost will be the same and she told me it would.
After receiving the first invoice withthe new package, the monthly cost clearly was not the same.
I logged a service request on the 10th of July. No one got back to me. I again logged a service call early August and NO ONE got back to me. On Friday 09/08 I once again logged a call, and no one got back to me. I phoned again on 12/08 and again a service request was logged. I've now spoken to probably every single department within your organization and no one seems to be able to help me. It is absolutely ridiculous, that I, YOUR CUSTOMER, need to speak to all these people to rectify a mistake made on your behalf. You are in breach of contract as you sold me something that was not what I was told on the phone. Your customer service is poor and I pay my bills to VODACOM, not to 15 different departments. I suggest someone capable of handling the complaint should take control of it.

Company: Vodacom
Country: South Africa
City: Head office

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