Nashua Mobile
Bad Custmer Service

I am complaining of behalf of my husband. We went in on the 6th of July 2013 to upgrade his contract and to do a port form Vodacom to MTN. The new phone and SIM arrived the Wednesday, the phone was opened and the SIM was inserted and nothing was explained as to my husband as to when the new SIM card would be active. After 2 days I then enquired when my husbands new SIM card would be active and I was told only on the 2 of August 2013 due to the contact ending end of July. The day after the 2nd of August my husband then enquired again with the Nashua mobile customer care centre as to why his new MTN SIM card is not active yet, the gentlemen said he would phone back but my husband is still waiting for a customer care person to contact him, my husband then received an SMS saying please register your SIM card for RICA. Why was this not done the day he collected his new phone or asked to come back to RICA his SIM. This is absolutely shocking service from Nashua mobile after been a customer for 17 years. He also has to use his old cell phone which is falling apart as the new phone only takes a micro SIM card and he is unable to conduct proper business with a broken phone.

Company: Nashua Mobile
Country: South Africa
City: Richards Bay Boardwalk

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