Vodacom
When I am BIG, "service" is how I define it

This week I realised, when upgrading a data-contract, that my old contract, which was cancelled a year ago, are still active AND still paid for. A new data contract, with better value, was chosen instead of the cancelled My Meg 500. I were given a reference number, activated the cancellation, sign a new contract, and - my mistake - never checked again if the cancellation was done. Now Vodacom insists on the reference number that was given, otherwise they cannot, OR rather WILL not, give a refund. Surely this request was also recorded, and you should have it on record? But, dear Vodacom, you can also go and look up on your system and see that WHEN this new contract was started, the previous one - which YOU did not cancel - was not used any more.By the way, your poor customer service confirmed to me that this contract was not used any more after the date of the new contract. Why not give "service" and give a refund for money you received for no services rendered (which can be proofed). Or is it matter of, you give service on the conditions you define and when it suits you? The contract data nr is 0795056178

Company: Vodacom
Country: South Africa
City: Head Office

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