Mtn
Samsung SIII internal camera

I took my cellphone to MTN Repair Centre in Boksburg, it had a problem with an internal speaker and was still under warranty, they booked it in and was called two days later to come fetch my phone but when I get there I was told that phone has liquid damage (moisture inside), I didn't have a problem with that. After a while when I wanted to use my Camera then it started showing "Camera Error", I then suspected that the Camera maybe needed a new software or something. I ignored it until I wanted to take picture again - then it gave me same error, that's when I took it to Samsung for help with camera. They took a look at it in front of me and they told me that the phone hasn't got a Camera device inside it. I then took it up to MTN RC - I spoke to Gerald one of the Tech guys there then he told he will get a footage of that day, after 4 months now of not responding to me he tells me that the security can't find the video of the day my phone was opened. Now they can't replace my camera since I took it to Samsung, but I didn't know that taking it to Samsung was a mistake and now I am sitting with SIII witout camera - this is very painful. Whatelse can I do to get my camera back?

Company: Mtn
Country: South Africa
City: Boksburg

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