Cell C
Unfair Handover for a cancelled contract in 2010!

I had a contract with Cell C in 2010 which I send a cancellation letter and 30 days after the last amount for this contract was debited from my account. On 24 June 2013, I was stunned to received the following BACK-DATED sms from Pholosa: "MR XXX NOTICE: HANDOVER of ACC 01155177 FOR DEBT COLLECTION TO Pholosa. Call 011 317 4308. R 131.35 due 06 June 2013:. I had received no letter or any communication whatsoever from Cell C since December 2011 to inform me that my account will be sent to debt collectors. I called the number and was helped by the most rude guy I have ever spoken to. I called Cell C whereby they also gave me a reference number for the query and said the will look into it and sort it out within 48 hours. 7 days have now passed and still no news from Cell C. Today I phoned again to follow up where by they inform me that this is already handed over to JM Attorneys. I consider this as UNFAIR on the part of Cell C. I don't even understand how that debt accumulated since 2010 is only discovered 3 years later!! Had they told me that I have an outstanding amount in 2010 or soon after I would have settled it as now this gives me a BAD CREDIT RECORD.

Company: Cell C
Country: South Africa
City: Springs

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