Cell C
UNFAIR HANDOVER TO DEBT-COLLECTOR

I had a contract with Cell C in 2009 and struggled to pay R510 after became unemployed. Later I was recruited by Capacity agency witch took care of the debt since the company I had to work for required a clean credit record. On 22 June 2013, I was stunned to received the following BACK-DATED sms from Pholosa: "MR XXX NOTICE: HANDOVER of ACC 01364287 FOR DEBT COLLECTION TO Pholosa. Call 011 317 4308. R 1, 798.58 due 06 June 2013:. I had received no letter or any communication whatsoever from Cell C since early 2011 to inform me that my account will be sent to debt collectors. I called the number and was always put on hold. Yesterday, Cell C said they were aware it's their fault that they did not communicate with me and that I have to pay the debt nonetheless. I consider this as UNFAIR on the part of Cell C. I don't even understand how that debt accumulated since the Agency settled it. Had they told me that I have an outstanding amount I would have settled it as now this gives me a BAD CREDIT RECORD.

Company: Cell C
Country: South Africa
City: Johannesburg

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