Cell C
NO RESPONSE AFTER NUMEROUS REQUEST TO UNBLACKLIST

Good morning,
I am hoping your office can assist me a problem I am experiencing with Cell C.
On 28 January 2013 my daughter was robbed of her Blackberry cellphone. I blacklisted the phone with the service provider as I am the contract holder. On 31 January 2013 the perpetrators were arrested in possession of her phone and it was returned to her on 5 February 2013. I forwarded a fax to the Cell C on 10 February 2013 to unblacklist the cellphone. It was not done. My daughter then took the phone into Cell C Tokai as she could not make calls or use the BB messaging, they took the phone and gave her a replacement Nokia to use. On 11 April 2013 I went to Cell C Tokai to enquire about the phone, they told me that the repair centre was holding it as it is blacklisted. I completed another form to unblacklist it, which they scanned and mailed. On 15 May 2013 my husband called the call centre to complain, they sent me another unblacklisting form which I completed scanned and mailed back to them the same day.
On 6 June 2013 I contacted the call centre, they said they could not help me and referred me to Tokai, who referred me to the Repair Centre at Head Office who referred me thro

Company: Cell C
Country: South Africa
City: National

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