Cell C
Incompetent Staff and terrible customer service

I emailed a request to have my automatic recurring BIS cancelled. Recieved a call to say that my request was recieved too late, and as it was the beginnng of a new month it would be best for me to wait till the end of the month to cancel as the BIS amount had already been deducted from my bank account.

I emailed Mashudu at the end of May as per her request and she confirmed that the BIS was cancelled and all was now in order. I noticed that the BIS was taken out of my account and called the contact centre to find out what was going on.

i was then told that the BIS was allocated on the 16th of the month and therefore i was liable to pay at the end of May. bearing in mind that this was cancelled on the 27 May. Therefore i was advised incorrectly by Mashudu, and paid a full months BIS for 11 days. The call centre agent could not help me escalate this matter or get straight answers. When i asked to speak with her manager i was then put on hold, after a long while i hung up. No one bothered to call back - I left all my contact details.

This level of service is appauling. I would like the BIS to be refunded and an explanation as to why incorrect information was furnished.

Company: Cell C
Country: South Africa
City: Custeomer care

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