RSAWeb
NO 'CUSTOMER SERVICE' FROM RSAWe

At the end of January this year we entered into a 2 year contract with RSAWeb for an iBurst connection, after being assured that we would have perfect reception in our area and that whatever our requirements are would certainly be met with iBurst. Now, four months later we still do not have a decent connection. We have spent thousands of rands on aerials, cables, technicians fees and suffered incredible aggravation. I have kept in touch with RSAWeb all along to tell them of our difficulties with the connection. The iBurst technician has been here 3 times and concluded that the router that was supplied by RSAWeb is not compatible with the iBurst system. They want another R850 for this.
I have repeatedly asked RSAWeb to cancel the contract and have been promised that they will keep us updated. We have had no iBurst connection for a solid 5 days now and no contact from RSAWeb to confirm or deny that the contract has been terminated no matter how many e-mail I send to Clint Hufkie.
I have tried to contact our so-called Consumer Protection Services but as so many agree, you cannot get through to their Gauteng offices and if they do answer they put you through to no-one.
Where to now?

Company: RSAWeb
Country: South Africa
City: Cape Town

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