Cell C
CellC Incompetent Call centre

Hi,

I am told by numerous operators that my number cannot be ported as it is on contract - this is CellC competence:

Firstly i am a NEW CUSTOMER, i applied to open a CellC contract and have my number ported from MTN.
I was informed i would recieve my phone this week and my number would be ported.

i recieved an sms stating that the porting had failed.
This is because the operator i spoke to wrote down that my number is Prepaid instead of POSTpaid. After I had asked the operator 4 times if she had written down the information correctly.

i have had terrible customer service from cellc, after phoning MTN i found this out because atleast there staff are COMPETENT. NOT a first good impression of CellC.

I have now been informed that i have to wait till next week now to receive my phone because of there incompetents. so much for within 7 days!!

I have asked to speak to the team leader multiple times and have been informed i will be phoned back - i am still waiting, these are the last 2 operators i spoke 2:

nomonde tehmba- she assured me she would phone me back this was yesterday
nontodeko ntshali- this is today, still waiting

PLEASE sort this out, i am tired of phoning!!!

Company: Cell C
Country: South Africa
City: 084 145

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