Vodacom
Misleading clients and negligence

On 28 Dec 2012 we reported my bb was and phoned Vodacom call centre (111) and requested my phone to be locked and blacklisted. This was confirmed by the operator. We did not report to SAPS as we had no detail of suspects.
We discovered on 8 May 2013 that with use of the bbm profile nr, by sending an invite to the bbm prof nr the person who is in posession of phone responded.
We went to the Vodacom Cust Care today and reported the issue that the person responded to the invite. We requested assistance from the and risk dept. We were told by the Cust Care Cons in an abrupt manner that it is not Vodacoms responsibility and they told us in the black market the serial nr are changed and this unblock your phone. Vodacom are misleading customers with incorrect info, not telling them phones can be used after being blocked & blacklisted.
As per the vodacom website:
"Request cellph be Blacklisted to ensure that the cellph is unusable on any network in South Africa. You will be provided with a Blacklisting ref number. Keep as proof that yr cellph has been Blacklisted. Request a SIM swap the agent will provide you with the steps to get a new SIM card, and retain your cellpnr.

Company: Vodacom
Country: South Africa
City: National

  <     >