Mtn
Misleading Returns Policy

I upgraded my MTN contract at Bracken Gardens on 30 April 2013; subsequently the device became faulty. I called the MTN call center on 6 May 2013 to enquire regarding return of the device, and was told that I had 7 working days (taking the last date for return to 9 May 2013) within which to effect the return (to MTN Bracken Gardens) for a new device (shoudl the in-store staff ascertaing that the device fault was inherent to the device). I returned the device to MTN Bracken Gardens on 7 May 2013 and was then informed that the device was inherently faulty but that I would not be eligible for an out of box failure claim as the 7 day return period had expired on 6 May 2013; this due to the 1st day being counted as the day on which the upgrade happened. I then followed up with the MTN call center again on 7 May 2013 and was this time told that the seven day period is defined as seven full days post upgrade.

I find it disappointing that on 3 different occassion of engaging with MTN staff on the definition of this 7 day period, yielded three different answers. Unfortunately I am stuck with the situation where I have been refused an out of box replacement of the faulty device.

Company: Mtn
Country: South Africa
City: Bracken Gardens

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