Cell C
Case# 3042101103 (21 April 2013) - LAME TURNAROUND

This case has been open for OVER 2 WEEKS with NO RESPONSE yet

I topped up with R200 on 16 April and want to know what happened to my voice minutes. Were they consumed when I used your "free" SUPACHARGE bonus data which was allocated during the top up?

I spoke with another consultant again this morning, 6 May, (ref # 3050600576) and there still no answer from the 'back office'. I explained that if a consultant does not call me today with a resolution then I'll move both of my prepaid accounts to Vodacom.

Apparently the call centre can't make calls to follow up with customers - that's a real master stroke Cell C

Company: Cell C
Country: South Africa
City: National

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