8ta / Telkom Mobile
Your staffs are untrained!

I got a call from the 8ta call centre on Tuesday to advise me to renew or upgrade my contract that will expire in July. As discussed telephonically, I am to go to a branch close to me with my ID to renew my contract. I managed to get to 8ta Rosebank branch today. First, there is only one 8ta staff working, after waiting quite a while to be helped, I was told that I cannot renew my contract unless I provide 3 months bank statements, pay slip and utility bill. call centre says just ID and when I get to the branch, then I get told otherwise! I have contracts with Vodacom and MTN, I have never been asked to provide credit check documentation AGAIN for renewal of an existing contract! I don't see why I need to go through the whole credit check all over again on an existing contract! Also upon enquiring on LTE compatible device, your staffs have no clue which device is compatible and where can I obtain one! 8ta, please decide on what documentations you guys need for renewal of existing contract and train your staff appropriately!!! The service I received thus far left much to be desired. I am not going back to 8ta branch unless someone can call me back with an answer!

Company: 8ta / Telkom Mobile
Country: South Africa
City: Rosebank

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