Virgin Active South Africa
POOR CLIENT SERVICE

On November 13th, 2012 I approached a member of virgin active staff to enquire about visitors vouchers as a dear friend was visiting from Australia. An email was then sent by myself to Sule Huiman on November 15th, 2012. Following a 2nd complaint to a manager on duty (Nthabiseng) regarding a fitness team member who refused to assist me on January 11th, 2013. It was only after this that Sule gave me a call and acknowledged email #1 which I had to forward to her after our phone call. Her response suggested that my guests would be accommodated if they were to visit in the future. Given my decision to emigrate I suggested an alternative in good faith which would be discussed once my membership comes to end on April 25th, 2013. My alternative was discussed with Sule Human on April 18th, 2013 and was promised a same day answer by close of business which was not received. I had to take the initiative to enquire about a response today April 22nd, 2013 to which i got a relatively insulting email in return providing an unsatisfactory response which showed me no inclination that Sule Human had discussed my alternative with anyone in a higher position

Regards,
Greg Wendzicha

Company: Virgin Active South Africa
Country: South Africa
City: Meyersdal

  <     >