Planet Fitness
Poor to non existent service

I needed to change my contract from a family to a single membership. On 3rd Decemeber I signed a new contract with Naison effective 1st January 2013. I also signed a letter cancelling my old contract. I paid half upfront with the balance payable over 3 months. On 2nd January the old contract's monthly fee was debited to my account. On 4th January I went to Wanderers and saw Dave who undertook to resolve the issues. Nothing further transpired. Their telephone system constantly disconnects the call but eventually I was able to leave messages for Naison, Dave and, the club manager, Dilon, all of whom did not return my call. On 10th January I again went to Wanderers and saw Sandra, the admin manager, who after some discussion and time, assured me all the issues had been resolved including my refund and the resetting of my entry disc enabling access to Rosebank. This morning, 10th January, I was denied access to Rosebank. The receptionist, Rejoice, checked my membership status and advised that the old contract had been cancelled and the new contract had not been activated. I have also not received the refund
The matter is still unresloved

Company: Planet Fitness
Country: South Africa
City: Wanderers

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