Planet Fitness
Gym loads banking details onto another membe

I am utterly disappointed and surprised at the service I have received from Planet Fitness Bedfordview. I had joined the gym last year and was excited to finally experience what Planet Fitness had to offer. I paid R1950 joining fee plus a R295 monthly debit order. A few months into it I realised I had been debited twice an amount exceeding R500 per month. This was clearly not what I signed up for.

I then immediately contacted the gym and to my surprise, the consultant (name I can't recall) had loaded my banking details onto another member as well. To add to this, apparently none of my payments made were recorded against my name which means I was in "arrears" and effectively blocked from accessing the gym!!

To this date (6 months later), this issue has still not been resolved - I am still unable to access the gym and keep being told I have "amounts" that need to be settled which I had done when this issue started.
I have been dealing with the account manager Leeann Govender but she has failed to rectify this issue. I even requested a call with her manager with no response.

This reflects poor service and slow response time to solving queries. Anyone else experience such a thing?

Company: Planet Fitness
Country: South Africa
City: Bedfordview

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