South African Football Association
BAD SERVICE DELIVERY!!

I recently applied for a course at SAFA Ekurhuleni Branch (not the first course completed with them, not the first complaint of bad service delivery) after struggling for weeks to get the details pertaining to the course. I was instructed to compile documentation URGENTLY and send it through before the acceptance process had been completed. I did immediately. I was also told to make a payment to SAFA in advance for the course, which I did. After weeks and weeks of following up I had been informed to pay the amount into another branch, NOT head office, so I requested a refund, for weeks and weeks I had followed up and to this day no refund, no correspondence regarding the decline of my course - DUE TO NON PAYMENT and I am STILL awaiting my refund!!!

Service delivery is disgusting and sickening, the incompetence is at such a high level that not even the financial manager can assist me with a simple refund! Not to mention that COACHING DEV. Manager needs to approve FINANCIAL REFUNDS!! None the less nothing new, I just wanted to share this total lack of professionalism from an Association receiving my full support on all angles and declined me due to their own lack of such!

Company: South African Football Association
Country: South Africa
City: Ekurhuleni and Head Office

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