Virgin Active South Africa
Ludicrous Administration Charge for Changing Gym

By charging R125-00 to change gym locations seems cheeky. What essentially is a click on the call centre system on your profile does not warrant an additional charge. The monthly fee should cover such a basic administration change. I just can't understand the model here. It's like ordering a big plate of sushi, and charging the customer for ginger if they run out of the original allocation.

If this administration cost is really hurting Virgin, (although I doubt this, as how many times is one member changing gyms in one year), then they must raise the membership fee by a nominal amount to cover this mystery cost. As a virgin customer of 4 years, and a potential customer for the next 45 years, willing, it just leaves a bitter taste in the mouth.

I will say that when I did complain, the fee was waivered, and I am thankful for that. It is not the money I was worried about, it's just bad customer service.

Company: Virgin Active South Africa
Country: South Africa
City: Nationally

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