Planet Fitness
PATHETIC SERVICE- DEBIT ORDER DISASTER

I CHANGD BANK ACC IN FEB 2013 FROM CAPITEC TO FNB. I WS INFORMD BY FNB THEY CANT DO DEBIT ORDER SWITCHING AS I HAVE 2 GO TO GYM TO HAV DETAILS AMENDED. I TOOK DETAILS 2 PLATEKLOF BRNCH AND & THEY UPDATD DTLS ON SYSTEM.. MAR&APR DEBIT ORDERS WASN'T DEDUCTD FRM MY FNB ACC & I WAS NT AWARE OF THS. ONLY WEN MY BRO PUT MONEY INTO MY CAPITEC ACC, THEN IT TOOK OFF TWO MONTHS GYM FEES WITH PENALTIES. I WAS SO UPSET BUT I JUST POSTED A COMENT ON GYMS WEBISTE. OFENTSE LERUMO THN MAILED ME ON 03/05/2013 TO TEL ME THAT DETAILS WERE NT AMENDED & ATTACHD FORM & I SENT IT BACK TO HER. NO FEEDBACK WAS GIVEN & SHE KEPT AVOIDING MY Q'S IN EMAILS. I HD TO CALL HEADOFFIC & SPOKE 2 HER & SHE CONFIRMD RECVD NEW DTLS & SD SHE WUD REVERT WEN DONE. AFTER 2WKS I HERD NOTHIN, I EMAILD HER AGN TO ASK IF IT HS BN AMENDED. SHE CONFIRMD IT HAS BEEN AMENDD. ITS NW 03/06/13 & NO DEBIT ORDER HS BN DEDUCTED FRM MY FNB ACC WICH IS VERY ANNOYING AS I HAVETO RUN AROUND AND MAKE CALLS AND EMAILS JUST TO CHANGE A SIMPLE DEBIT ORDER INSTRUCTION? IS IT REALLY THAT HARD? I MUST PAY FOR DEBIT ORDER RETURNS FROM YOU GUYS OR CAPITEC AND YET IT HASN'T BEEN AMENDED. THIS IS REALLY PATHETIC. PLEASE DO SOMETHIN ABT IT. 0219387415

Company: Planet Fitness
Country: South Africa
City: PLATTERKLOOF AND HEADOFFICE

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