Woolworths
Request letter of paid up account not sent

Customer in the process of applying for a homeloan at various institutions. Two financial institutions requested a letter that the customer's woolworths account was settled in full. Woolworths initially said they will supply the letter withing 48 hours but customer sold her house and urgently needs the homeloan to be approved as she needs to vacate the premises on 27 April. Financial services was then contacted and Mario the team leader promised to send the letter today 23rd April. The customer was contacted by Shaniel and promised that the letter will be sent asap. If the homeloan application is declined due to this the customer will be homeless. Shaniel failed to send the letter and Mario failed to follow up. I am disgusted with Woolworths.

Company: Woolworths
Country: South Africa
City: Custome service - financ

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