Edgars
Complete lack of communication

Took my son's new watch in to have a faulty strap replaced, on 16 February 2013. Was told someone would contact me within a month. Went in yesterday, 16 April, at 2:30pm, having heard nothing for 2 months! Waited at the jewellery counter (having advised two floor people that I needed assistance) for nearly 8 minutes. Joeleen came and tried to look up the "repair". 3 phone calls by her and 50 minutes later, she advised that the repair people were in a meeting but they would phone her back to advise where the watch was, that afternoon. I gave her my number & requested that she update me. It is now 6:10pm on the 17th April and still I wait for some contact! This is not even a watch repair, per se, it is a simple strap replacement on a faulty strap! It is an inexpensive kiddies watch so perhaps Edgars feels it doesn't warrant "priority" treatment but it is the principle of the matter. Joeleen did her best to assist but clearly was inexperienced and the paper trail as to where the watch had been sent appeared to be non-existent.

Company: Edgars
Country: South Africa
City: Midlands Mall, Pietermar

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