Dial-a-bed
Online ordering is meant to be simpler?

After ordering a bed online, being invoiced and trying to pay for around a week and calling and the online payment wont accept the reference number given, nor the required ID number to enable payment and as a result calling for a week to leave messages with the toll free number, receiving refernce numbers, leaving messages and nobody calling back to resolve the payment issue... I had to eventually go into a store to pay where I was then told the Monday after there is no stock at Sealy!!! Today, 3 days later somebody from the head office called to enquire why I havent paid for my online purchse?! Surely in house someone can see it has been made and the branches talk to the head office and a plan can be made to resolve the long wait and having tried to pay for this bed and now no stock being available and Dial a bed actually not being able to confirm when I will have it as a result? There is something wrong with the this as online shopping is meant to take the hassle out of buying goods. This has only been a painful experience so far.

Company: Dial-a-bed
Country: South Africa
City: Online

  <     >