Luxottica
BREATHTAKING POLICY & SERVICE

I purchased an pair of Oakley sunglasses Feb 2012 from a webbased company. However, a week before the anniversary of my purchase, I noticed that the lenses were cracked on the inside due to no negligence of mine. The webbased company arranged for the item to be picked up and taken to Luxottica for repairs. I was informed within a day that they acknowledge the fault, but that the item has been discontinued. Another day later Natalie phoned me to say that I can choose a replacement pair up to a specific value (way more than my original purchase) and they will attend to the replacement. It took me 3 weeks to go to a local store and decide on a new pair of glasses. I phoned Shelley Monday 4 March around 2pm with the name of the glasses I like and she said she'll have it made up for me and delivered asap.2 hours later I got an email saying that is has been dispatched! Tuesday 5 March around 2pm my glasses were delivered to my office! What a great experience! No fighting, no phoning, just good dedicated service! I own 3 pairs of Oakleys and my husband has 2 pairs and we have the lenses replaced annually (due to damage caused by ourselves) but never expectected such good service on a refund!!

Company: Luxottica
Country: South Africa
City: SA (Cape Town)

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