The Courier Guy
Disgusting Service!

I bought something from a person on Facebook Marketplace in October of 2022. She sent it to a Pudo locker... it never got to me. This resulted in months of back and forth... countless emails and phone calls from me to try and resolve this issue. Each time I was promised an investigation and feedback... each time I was the one who had to call yet again! I was eventually informed that the manager on duty at Pudo at the time of my parcel, recorded it as being delivered in error, and that he would be liable for reimbursing me... this is where the headache really started! after months more of back and forth, I was today informed that since the person who sold me the item is the äccount holder"' they can only reimburse her and she would then have to refund me... I can't even get hold of this lady to get her to apply for it. I have been attempting to speak to Colleen Sefatsa from the Courier Guy as it is her who sent me this email. A total of 4 phone calls in a row have been put through to her today and cut off... very professional!! This is really disgusting service and I will NEVER be using them again! A parcel I should have received in December 2022 and I am still fighting this issue in May 2023??? Absolutely ridiculous!!!

Company: The Courier Guy
Country: South Africa
Region: KZN
City: Durban
Postal Code: 4004
Address: Malibongwe Drive 9 Malta Crescent Cosmo Business Park Kya Sands 2125
Phone: 0861203203, 0798890853
Site: www.thecourierguy.co.za

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