Capicall
Unauthorised debit order by Capicall & Paytoza

Paytoza debited my account in Nov, Dec & Jan 2014 of R99 each time. I contacted FNB and they gave me Paytoza's contact details. Paytoza gave me Capicall's contact details. I have requested proof that Paytoza got permission to debit my account by Capicall. I then got hold of Capicall (their landline is continuously busy) through a cell number of Mark Naido who says he is the manager there. When I asked what the company does he said they sell Lifestyle Products like time share, etc. I asked him how Capicall could have created a debit order of my account without my prior knowledge and consent. He said it must have been a error while inserting details in their system and that they do reversals on the 15h of every month and promised to refund me my money. I have sent both Paytoza and Capicall emails holding them liable for the return of my funds and the ceasing of any further debit orders. The thing that really bothers me here is that a company that I have had not given permission to and I haven't given my banking details to has been able to set up a debit order through Paytoza and FNB tells me they can continue debiting my account by using different reference numbers.

Company: Capicall
Country: South Africa
City: Durban

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