Game
Unnecessary delay and time waisting

When handing my game stores account card in to the cashier at Game in Kenilworth centre, she advised I'm unable to purchase any goods, though I had no outstanding payments due and sufficient credit to purchase. The cashier buzzed for a senior to attend who then contacted the card division who then required to speak to me in order to perform verifications. I spoke to a lady by the name of Unathi, who had a rude attitude when speaking to me. After speaking to Unathi for about 5 minutes, she transferred me to another person (I did not get his name as I was getting a bit agitated by that time). He then did additional security checks for about 5 minutes. After all the security checks (while the cashier is unable to attend to anyone else) I was informed that I first need to fax copies of my ID with three signature to the card division before any purchases could be made using my game card. According to the card division, I was the cause of this situation due to either not answering my phone after making my first purchase above R1000 or not responding to the an sms from them. I did not get any phone call nor an sms. I please want to be contacted by a senior to get this matter sorted.

Company: Game
Country: South Africa
City: Card Division

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