Procter & Gamble Sa
DOES PAMPERS REALLY CARE?

My son has had a rash on his waist line for the past month and a half. I took him to the first doctor a month ago who could not specify the reasoning for the rash and concluded that it could perhaps be an irregularity in his body. The doctor then gave my son medication which should have taken the rash away however a month has passed and the rash is still persistent. i took my son back to the doctor who examined him and concluded that due to the fact that the medication is not working and that the rash is only in the waist area that it could be the nappies that is causing the rash. I called the pampers customer care line to address the problem however my complaint was not even acknowledged, the consultant said that i should go back to the doctor at my own expense and run tests on my son before they can acknowledge my complaint and in the interim there is nothing that can be done. i requested to speak to her manager and a reference for the call and she said non is available shortly after she dropped the line while i was still speaking. I have been using pampers from the time my son was born and he is now 1 year 5 months i cant believe that customer receive this kind of treatment.

Company: Procter & Gamble Sa
Country: South Africa
City: Johannesburg cbd

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