Woolworths
Incapable staff handling payment issues

My wife and children visited Woolworths @ Lynnwood Bridge. As per normal she presents her My School card and Discovery Credit Card for payment purposes.

The cashier swiped the Discovery CC but no proof of payment slip printed. She then wanted to swipe the card again. My wife stopped the cashier and first phoned me to confirm that I have received a sms indicating that the money was deducted. I then forwarded her the SMS messages and the email message confirming that the money has been deducted from our Credit Card.

I personally phoned Discovery CC divison and confirmed that the purchase took place. The Discovery CC consultant then tried to phone my wife (still in the store) hoping they could talk to the cashier and confirm the transaction. Unfortunately they did not managed to connect.

My complaint:

I understand that new scenarios will present itself when closing payment transactions.

Surely someone from WW could have phone Discovery CC and confirmed the status of the transaction.

Unfortunately WW choose to go the unprofessional way. It took 30 minutes to reverse the transaction and then complete a new transaction.

I expect WW to apologise to my wife for wasting her time!

Company: Woolworths
Country: South Africa
City: Lynnwood Bridge

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