Clinique
Training of Consultants

The Repairwear range was recommended by the Clinique Consultant, Mary at Edgars The Grove Shopping Centre in Pretoria. My pores clogged up on several areas on my face and when I returned to Edgards she was not in store to help. (On several occasions). I went to Edgards in Menlyn Shopping Centre in Pretoria and they advised I stop the products and only use the 3step and 7day scrub and that they will contact me within a week to see how it goes (was 14 October 2013.) Lerato was the Consultant. that assisted. I purchased the 3step. Received NO call from anyone at the Edgards Menlyn counter to follow up on my skin. Went back to Edgards Menlyn today 5 Nov and I showed them it was not working. What is Cliniques policy on product that don't work? Can I be refunded or compensated for the money I spent on products that was incorrectly advised, by a trained consultant and for damage to my skin? Secondly I have a full product of Repairwear that I wanted a refund on. The store manager at Edgars Menlyn, Mike, said he cannot refund it. I have been using Clinique since 1991 and has never been so disappointed by incompetent Clinique consultants, Edgars Management staff or any Clinique products.

Company: Clinique
Country: South Africa
City: Pretoria

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