Furniture City
Breach of Contract & Poor Service

I am shocked & in disbelieve regarding the poor service a have received from Furniture City & African Bank.

To make a long story short. I will only point out some of my concerns & frustrations.

I bought a lounge set from Furniture City Boksburg in 2011 and signed a 36 months contract with them. The evening of the 22 August 2013 I received a call from African Bank to update their records. I was shocked to hear that on their system, I had a 60 month contract.

I then went to the store with my original (36 months) contract and asked them to correct the mistake.

I have been to the store on 3 occasions, speaking face to face with the store manager. Needless to say all the phone calls I have made... no result.

It has now been 2 months since I first lodged a complaint with the store... and NO RESPONSE!!!

I have even sent a complaint to HEAD OFFICE (Ref nr 194460) and still NO RESPONSE!!!

I have now gone the legal route (Consumer Protection Act) and will pass the bill to Furniture City.

I will also notify the Media and Press regarding this matter to warn the South African public of the illegal method of business and poor service that Furniture City provide.

Regards,

Andre

Company: Furniture City
Country: South Africa
City: Boksburg

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