Shape Office
BROKEN PROMISES/BAD SERVICE

ORDERED A 6 SEAT BOARDROOM TABLE. TOOK THEM 3 WEEKS LONGER TO MAKE AND SUPPLY THAN ORIGINALLY PROMISED. WHEN THEY DELIVERED THE TABLE AND ASSEMBLED IT ON OUR PREMISES THE SCREWS THEY USED TO ATTACH THE TABLE TOP TO THE BASE WERE TOO LONG AND WENT THROUGH THE TOP OF THE TABLE. THEY ASSURED ME THAT THEY WOULD REPAIR WITHIN A FEW DAYS. IT IS NOW 5 MONTHS LATER AND AFTER MANY PHONE CALLS AND E MAILS THEY STILL HAVE NOT ATTENDED TO THE MATTER. WE WERE TOTALLY WITHIN OUR RIGHTS TO INSIST ON A NEW TABLE BUT UNDERSTOOD THAT ACCIDENTS HAPPEN AND WERE QUITE HAPPY TO ACCEPT A REPAIR JOB EVEN THOUGH THIS WAS A BRAND NEW ITEM. THEY HAVE NOT KEPT THEIR WORD TO US AND WE WILL NEVER USE THEM AGAIN

Company: Shape Office
Country: South Africa
City: JOHANNESBURG

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