Incredible Connection
PATHETIC SERVICE FROM A MANAGER

I bought a Laptop and a bag at INCREDIBLE CONNECTION IN SANDTON SQUARE on credit through Hi - Finance.

I went back to exchange the items (within the 7 days as required) but before that could be done i had to personally phone&drive from Palm Springs to Sandton almost everyday as Thuli Radebe manager to Joyce Lebona both from Hi Finance were giving me false information that a cancellation request was sent to head office & awaiting authorisation when they actually hadn't even requested it.

After a 10 DAY MISSION i was "told" that the contract was cancelled&a new one done for the new laptop & bag i currently have now but on top of that, 2 debit orders of R1400 & R 1299 will go off my account for the old & new contract respectively on the 30/08/13 (due to the delay) but the R1400 for the initial contract would be automatically refunded within 7 working days which was to be on 10/09/13 and didn't happen.

I then phoned Thulie on Monday 16/09/13 & she said i must wait ANOTHER 7 days because head office only did the refund last Wednesday. This morning i phoned Head office which TO MY SUPRISE Brenda said the initial contract is still active &he 2 debits will again go off

Company: Incredible Connection
Country: South Africa
City: Sandton Square

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