Lewis Stores
PAYING FOR SETTLED ACCOUNT

ACCOUNT NR. 250977

I HAVE TWO ACCOUNTS WITH LEWIS (SUB 8 & 10) THE OTHER ACCOUNT (SUB 8) WAS SETTLED ON 08/04/2013 AT VEREENIGING BRANCH AND THE STATEMENT INDICATED THAT MY BALANCE IS R0.00. FROM MAY 2013 TILL SEPTEMBER 2013 I FOUND OUT THAT I'M STILL PAYING FOR BOTH ACCOUNTS. WHEN I GO TO THE STORE TO ENQUIRE THE MANAGER INVESTIGATED THE ISSUE AND IN HIS FINDINGS HE DISCOVER THAT I HAVE BEEN PAYING FOR THE SETTLED/CLOSED SUB 8 ACCOUNT THE AMOUNT OF R 1, 337.39. THIS AMOUNT WAS SUPPOSE TO BE PAID TO THE OTHER ACCOUNT WHICH SUB 10 NOT THE CLOSED SUB 8 ACCOUNT. THE MANAGER FAILED TO ASSIST ME EVEN TOUGH I HAD RECEIPTS FOR PROOF OF PAYMENT THAT SHOWS THE ACCOUNT HAS BEEN SETTLED.

I DON'T UNDERSTAND WHY AM I STILL PAYING THE CLOSED ACCOUNT, IT IS SO DISAPPOINTING AND EMBARRASSING TO ME AS THEIR CLIENT THAT MANAGER CAN NOT ASSIST ME EVEN IF I HAVE A PROOF OF THEIR ERROR ON THE ACOUNT.

I'M PLEADING WITH THE STORE TO GIVE ME MY MONEY BACK OR TO TRANSFER IT TO THE OTHER ACCOUNT WHICH IS SUB 10

Company: Lewis Stores
Country: South Africa
City: VANDERBIJLPARK 0436

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